Overview
Falak Fabrics (“we” and “us”) is the operator of (https://www.falakfabric.com). By placing an order through this Website, you will agree to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations for our service.
1. General
Subject to stock availability. We try to maintain accurate stock counts on our website, but from time to time, there may be a stock discrepancy, and we will not be able to fulfill all your items at the time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the back ordered item, or if you would prefer for us to process a refund.
2. Shipping Costs
2.1 Domestic Shipping Costs
- We offer Free shipping only for orders delivered within Karachi.
- Rs.200/- is the shipping charge for orders delivered within Pakistan.
2.2 International Shipping Costs
Shipping costs are calculated during checkout based on the weight, dimensions, and destination of the items in the order. Shipping payment will be collected with the purchase.
This price will be the final price for shipping cost to the customer.
3.Returns Policy
3.1 Return Due To Any Authentic Reasons
Falak Fabrics will happily accept returns due to change of mind as long as a request to return is received by us within 15 days of receipt of the item and returned to us in original packaging, unused, and in resellable condition.
Once returns are received and accepted, refunds will be processed to store credit for a future purchase. We will notify you once this has been completed through email.
(Falak Fabrics) will refund the value of the goods returned but will NOT refund the value of any shipping paid.
For further information, you may visit our exchange policy.
3.2 Return Request for International Orders
There is no return policy for international orders. As long as the reason is genuine, In that case, we will refund the amount, but we will not be liable for a Refund/Return against the Order due to a change of mind.
4. Delivery Terms
4.1 Transit Time Domestically
In general, domestic shipments are in transit for 3- 6 days.
4.2 Transit time Internationally
Generally, orders shipped internationally are in transit for 6 – 7 days. This varies greatly depending on the destination you have selected.
4.3 Dispatch Time
Orders are usually dispatched within 2 – 3 business days of payment of the order. Our warehouse operates on Monday – Saturday during standard business hours, except on national holidays, at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
4.4 Change Of Delivery Address
For a change of delivery address requests, we are able to change the address at any time before the order has been dispatched.
4.5 Items Out Of Stock
If an item is out of stock, we will cancel and refund the out-of-stock items and dispatch the rest of the order.
4.6 Delivery Time Exceeded
If the delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation
5. Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
6. Parcels Damaged In Transit
If you find a parcel is damaged in transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with the next steps.
7. Duties & Taxes
7.1 Sales Tax
Sales tax has already been applied to the price of the goods as displayed on the website
8. Cancellations
If you change your mind before receiving your order, we can accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.
9. Process for parcel damaged in-transit
We will process a refund or replacement as soon as the courier has completed their investigation into the claim.
9.1 Process for parcel lost in-transit
We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.
10 Customer service
For all customer service inquiries, please email us at info@falakfabric.com
